Family Information Center
Our Family Information Center staff is available by phone, email or in person to answer your questions directly or connect you with the appropriate department for assistance.
The staff can help with things like enrollment, school options, forms, deadlines and resources. The help listed on this page is just a quick example of the many ways they can help.
Contact Information
- Call: 615-259-INFO or 615-259-8400
- Email the Family Information Center
- Address: 2601 Bransford Avenue, Nashville, 37204
- The Family Information Center entrance is on Berry Road.
Hours of Operation
- We are open Monday through Friday
- In-person support from 8 a.m. to 4:30 p.m.
- Need bus arrival information? Call between 5:30 a.m. to 5:30 p.m.
- Regular customer service phone hours 7:00 a.m. to 4:30 p.m.
Most Frequently Requested Information
Directory Assistance and General Information
The Family Information team can help you connect with staff listed in the MNPS Directory. In addition, the staff can help you with:
- Enrollment
- Calendar, including district and school events
- Concerns
- Call outs
- Transcripts and records requests
- School zoning information
- Homeschool registration
Campus Portal
Activation and password resets
Transportation
- Bus stop information
- Special requests
- Bus ETAs (estimated time of arrival)
- Exceptional Education order assistance
- Concerns
School Options
- General information about the school options process
- Application process and assistance
- Special transfers
Early Learning
- General information about early learning and Pre-K
- Application process and assistance
- Pre-K Payments
Hero Program
- General Information
- Transportation
Visit the HERO program webpage for information specific to families and students experiencing homelessness.
District Calendar
District Calendar
MLK holiday observed
all day
District closed.
Optional Schools Calendar
Optional Schools Application Opens
all day
- Optional Schools applications are available for grades kindergarten through12th.
- This includes “pathway continuation forms” for students moving from elementary to middle or middle to high school on an approved pathway.
- Application Deadline: The online application closes Friday, February 6
Visit the Optional Schools calendar for all dates.
District Calendar
2026-27 Kindergarten registration opens
Read More
about 2026-27 Kindergarten registration opens
District Calendar
Progress reports issued
all day
District Calendar
No School for Students. Stockpiled PD Day.
all day
Students do not report.
